Support Plan Terms & Conditions
Support plans include:
Anti-Virus licenses, amount dependent on plan chosen.
Unlimited remote support (See terms below)
10% off on site support
10% off in shop services
Remote Technician License
Services include, but are not limited to:
Software Installation
Email setup/ support
Operating system support
Diagnostics and troubleshooting
PC virus removal
PC Tune up
Password reset
Printer diagnostics/repair
Home Wi-Fi troubleshooting
Unlimited Remote Support. - Remote support will be performed in one hour increments. Remote support available at A Plus’s discretion. If the tech feels the issue needs to be handled in the shop, customer will be subject to pay in shop labor costs. Support is only available during normal business hours. Monday – Friday 9 am to 6 pm. A plus observes all federal holidays and will be closed on said days.
Other Terms and conditions:
Eligibility for transfer of service - Support plans are non-transferable unless the computer is deemed unusable by A Plus after a full diagnosis. Upon transfer of service, the plan will be reassigned to the new computer’s serial number, and cannot go back to the previous one. Plans cannot be transferred person to person.
Managed Anti-Virus - A Plus managed anti-virus needs to be installed and active at all times while on an A Plus support plan. Virus removal will be subject to a charge if anti-virus is found to be uninstalled or disabled.
Data Loss/Security Breaches - A Plus is not responsible for any security breaches in your computer, or data loss due to a security breach. All plans are in place for a reactive solution, and they do not prevent data loss and security breaches from happening.
What is not covered?
Hardware - Although we offer a 10% discount on labor cost to diagnose and replace hardware, the discount does not include the price of hardware that needs to be purchased for your device. Furthermore, this plan is not a hardware insurance plan. A Plus is not responsible for failure of the device due to defect in parts, accidental damage, power surges, or normal wear and tear.
Third party software
Excludes Home Businesses
Internet and cable outages. - A Plus is not responsible for service outages caused by your provider company
Your Responsibilities
To receive service or support under any plan, you agree to comply with each of these terms and conditions listed in this document.
You will provide information about the symptoms and causes of the issues you are experiencing.
For in-shop service you are responsible for picking up or dropping off your device for repair. Pick up and drop off services are available at a fee of $45 per trip.
You must provide a safe, non-threatening environment for us to provide technical support/services. A Plus reserves the right to refuse service if we feel the environment is unsafe.
